Terms and Conditions

Welcome to RIP.Scot. These Terms and Conditions set out the basis on which you may use our Site, any part thereof, or any third-party services provided on or through our Site.

1. Governing Law

  1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland, and you agree to the jurisdiction of the Scottish courts without regard to its conflict of law provisions.
  2. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the Scottish Arbitration Centre. The arbitration shall take place in Scotland, and the language of the arbitration shall be English.

2. Definitions and Interpretation

In these Terms and Conditions the following terms shall have the following meanings:

“Content”
Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Site.
“Data Protection Law”
Means the Data Protection Act 2018 as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 which merge the previous requirements of the Data Protection Act with the requirements of the General Data Protection Regulation ((EU) 2016/679), and all applicable laws and regulations relating to the processing of the personal data and privacy, including where applicable the guidance and codes of practice issued by the ICO and or the European Data Protection Board; and any statutory modification or re-enactment thereof and any applicable codes of conduct.
“Funeral Director”
Means a person, firm or company providing funeral services, including cremation services.
“Payment Information”
Means any details required to purchase Services from this Site. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes.
“Service”
Means collectively any online facilities, tools, services or information that we make available through the Site either now or in the future, specifically memorial services.
“Site”
Means this website, rip.inspiredigital.dev, and any sub-domains of this Site (e.g. subdomain.rip.scot) unless expressly excluded by their own terms and conditions.
“System”
Means any online communications infrastructure that we make available through the Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.
“User”, “Users”, “you” and “your”
Means any person that accesses the Site and is not employed by us and acting in the course of their employment.
“We”, “us” and “our”
Means Timpson Communications Limited, a company registered in Scotland with company number SC799196 and whose registered office is at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow G2 1BP.

3. Acceptance of Terms

  1. By accessing and using this Site, you agree to be bound by these Terms and Conditions. If you disagree with these terms, please do not use the Site.

4. User Registration

  1. Initially, access to the Site will be limited to funeral directors. At a later date, family members and friends will be able to register to leave condolences and family notices and such other material as we may permit from time to time. All users must provide accurate and complete information during the registration process. Failure to do so will result in the removal of any postings by such person(s).
  2. All Users must be over 18 years of age. By using this Site, you confirm that you are at least 18 years of age. We reserve the right to implement age verification measures, which may include requesting proof of age documentation. Providing false information regarding your age is a violation of these Terms and may result in immediate account termination.

5. Funeral Directors’ Access

  1. Funeral Directors will have exclusive access to a dedicated area on the Site, subject to the following conditions:
    1. Funeral Directors will require to register to use the Site. Such registration will require such evidence as we consider appropriate as to your status as a Funeral Director.
    2. Access to the Funeral Directors’ area requires identity verification.
    3. The area will be password-protected for security purposes.
    4. Funeral Directors are responsible for maintaining the confidentiality of their passwords and account details.
    5. Any compromise, loss, or unauthorised use of the password or account details must be reported to the Site administrators immediately.
  2. Failure to comply with these security measures may result in account suspension or termination.
  3. Funeral Directors agree to use the dedicated area only for its intended purposes and in compliance with all applicable laws and regulations. The Site reserves the right to monitor activity within the Funeral Directors’ area to ensure compliance with these Terms and Conditions.
  4. Funeral Directors are required to comply with all the Terms and Conditions, save where they only apply to family members and friends.

6. Memorial Content

  1. Users are responsible for the content they submit to the Site. Content must be respectful and appropriate and not infringe on any third-party rights or any of these Terms and Conditions. We reserve the right to remove any content that violates these terms.
  2. You may not yourself or through any third party or automated system or otherwise screen scrape or web scrape any data from this Site. No part of the Site, including User Content, may be duplicated, copied, resold or otherwise commercialised without our consent (which will not be unreasonably withheld).

7. Privacy and Data Protection

  1. We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data. We process personal data in accordance with Data Protection Law. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. We process your data on the legal bases of consent, contract fulfilment, legal obligation, and legitimate interests. For full details on our data processing activities, please refer to our Privacy Policy.
  2. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon account termination, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.
  3. Our Site uses Google reCAPTCHA, a service provided by Google LLC, to protect against spam and abuse. When you interact with reCAPTCHA, it collects and processes certain information about your device and your interaction with the Site.This may include your IP address, browser type and version, screen size, browser plugins, date and time of your visit, and your interactions with reCAPTCHA challenges. This data is processed by Google in accordance with their Privacy Policy.By using our Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can withdraw your consent at any time, but this may limit your ability to use certain features of our Site.For more information about Google reCAPTCHA and its privacy practices, please visit
    https://policies.google.com/privacy and
    https://policies.google.com/terms.

8. Third-Party Services

  1. Our Site may include links to third-party services. These links are provided for your convenience only. These services are governed by their own terms of service and privacy policies. We are not responsible for the content, accuracy, or practices of these third-party services. Your use of such services is at your own risk, and you should review their terms and policies before engaging with them.

9. Commissions

  1. We may receive commissions for business that third-party service providers obtain through referrals from our Site. This does not affect the price you pay for their services.

10. Intellectual Property

  1. All content on this Site, including text, graphics, logos, and software, is our property or that of our content suppliers and is protected by copyright laws.
  2. By submitting content to our Site, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute that content for the purpose of providing our services.
  3. You retain all ownership rights to your content. We respect intellectual property rights and expect users to do the same. Any content that infringes on others’ intellectual property rights will be removed.

11. Limitation of Liability

  1. We strive to provide accurate and up-to-date information, but we make no warranties about the completeness, reliability, or accuracy of this information. Your use of the Site is at your own risk.
  2. To the fullest extent permitted by applicable law, in no event will we, our affiliates, directors, officers, employees, agents, suppliers or licensors be liable for any indirect, special, incidental, consequential, exemplary or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, regardless of legal theory, whether or not we have been warned of the possibility of such damages, and even if a remedy fails of its essential purpose.
  3. Our aggregate liability for all claims relating to the Service shall be limited to the greater of £100 or the amount paid by you to us for the past three months of the Services in question.

12. Members Area and Paid Services

  1. Members registered on the Site (“Members”) may be granted access to a Members Area and the ability to use paid services offered through the Site.
  2. Access to the Members Area and paid services is subject to maintaining an active account in good standing.
  3. We reserve the right to modify, add, or remove features of the Members Area or paid services at any time.

13. Orders and Acceptance

  1. All orders for services placed through the Site are subject to acceptance by us or the relevant service provider.
  2. We reserve the right to refuse any order for any reason, including but not limited to availability, inaccuracies in pricing or product information, or suspected fraudulent activity.
  3. An order is not accepted until we or the service provider confirm acceptance in writing or begin processing the order.
  4. If you are a consumer, you have the right to cancel your order within 14 days without giving any reason, as per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must inform us of your decision to cancel by a clear statement. The cancellation period will expire 14 days from the day of the conclusion of the contract. This right does not apply to services that have been fully performed or personalized goods.

14. Payment

  1. Prices for services are as quoted on the Site and may be subject to change without notice.
  2. Payment for services must be made in full at the time of ordering unless otherwise specified.
  3. We accept payment through bank transfers and cash. In due course, other payment modes will be available.
  4. By providing Payment Information, you represent and warrant that you have the legal right to use any payment method(s) in connection with a potential transaction.

15. Recurring Services and Cancellation, Refunds

  1. Some services may be offered on a recurring basis (e.g., monthly or annually).
  2. For recurring services, your payment method will be charged automatically at the start of each billing period unless cancelled.
  3. You may cancel a recurring service at any time by logging into your account settings or contacting our customer support at info@rip.scot.
  4. Cancellation requests must be received at least 14 days before the next billing date to avoid charges for the upcoming period.
  5. No refunds will be issued for partial use of a service period unless required by law.
  6. Due to the nature of digital services, refunds are generally not provided unless required by law or at our discretion.
  7. In cases where a refund is approved, it will be issued using the original payment method.

16. Account and Access Termination

  1. We reserve the right to terminate or suspend your account and access to the Members Area and paid services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties, or for any other reason.

17. Modifications to Terms and Conditions

  1. We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Site.
  2. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms and Conditions.

18. Indemnification

  1. You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to legal costs) arising from:
    1. Your use of the Service;
    2. Your violation of these Terms;
    3. Your violation of any third-party right, including without limitation any copyright, property, or privacy right; or
    4. Any claim that your User Content caused damage to a third party.

19. Severability

  1. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

20. Force Majeure

  1. We shall not be held liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events, circumstances, or causes beyond our reasonable control (“Force Majeure Event”).
  2. Force Majeure Events include, but are not limited to:
    • Acts of God (such as natural disasters, earthquakes, floods, hurricanes, or other extreme weather conditions);
    • War, civil unrest, acts of terrorism, or other military actions;
    • Government actions, regulations, or restrictions;
    • Strikes, labour disputes, or industrial action;
    • Failures or interruptions in telecommunications networks, internet services, or utilities;
    • Epidemics, pandemics, or public health emergencies;
    • Fire, explosions, or other accidents.
  3. During a Force Majeure Event:
    1. Our obligations under these Terms and Conditions will be suspended for the duration of the event.
    2. We will make reasonable efforts to minimize the impact of the Force Majeure Event and resume normal operations as soon as practicable.
  4. If a Force Majeure Event continues for an extended period (e.g., more than 30 days), either party may terminate any affected services by providing written notice to the other party.
  5. You agree that we shall not be held liable for any loss, damage, or inconvenience arising from a Force Majeure Event.

21. Site Ownership and Contact Information

  1. This Site is owned and operated by Timpson Communications Limited, a company registered in Scotland with company number SC799196 and whose registered office is located at Clyde Offices, 48 West George Street, Glasgow, Scotland, G2 1BP
  2. For any inquiries regarding this Site or these Terms and Conditions, please contact us at:
    Email: info@rip.scot

22. User-Generated Content and Moderation

  1. Registered members may be permitted to post information or content (“User Content”) to designated sections of the Site.
  2. We reserve the right to monitor, moderate, and remove any User Content at our sole discretion through automated means (such as Artificial Intelligence) or human moderation.
  3. We may remove or refuse publication of User Content that we believe:
    • Is defamatory, offensive, or unlawful;
    • Violates third-party rights;
    • May damage our reputation;
    • Breaches these Terms; or
    • Is otherwise inappropriate.
  4. We are not obligated to monitor all User Content and do not guarantee its accuracy or integrity.
  5. We shall have no liability for:
    • Any action taken regarding User Content;
    • Any failure in moderation; and/or
    • Any consequences from published User Content on this Site.
  6. By posting User Content, you grant us a non-exclusive license for its use on our Site.
  7. You are solely responsible for your User Content, ensuring compliance with applicable laws.
  8. We reserve our rights regarding disclosure of your identity if User Content violates rights.
  9. If you find objectionable User Content, please report it using the contact information provided in Section 21.

23. Modifications to the Service

  1. We reserve the right to modify or discontinue the service at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

24. Notices

  1. Notices to you may be made via either email or regular mail. We may also provide notices of changes to these Terms or other matters by displaying notices or links to notices to you generally on the Site.
  2. Notice will be deemed given 24 hours after the email is sent. Alternatively, we may give you legal notice by mail to a postal address if you provide it through the Service. In such case, notice will be deemed given three days after the date of mailing.

25. Cookie Policy

  1. Our Site uses cookies to enhance your browsing experience. By continuing to use our Site, you agree to our use of cookies.
  2. We use necessary cookies for Site functionality and optional cookies for analytics and personalization. You can manage your cookie preferences at any time through your browser settings.

26. Entire Agreement and Survival

  1. These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
  2. Upon termination of these Terms, any provision which, by its nature or express terms, should survive will remain in full force and effect.